Terms & Conditions

1. Acceptance of Terms

By accessing our website or using our courier services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Services

Saikrupa Enterprises provides domestic and international courier and logistics services through our own operations and authorized courier partners. Service availability may vary depending on the destination and applicable regulations.

3. Shipment Information

Customers are responsible for providing accurate sender and receiver details, including names, addresses, contact numbers, and shipment information. We are not liable for delays or delivery failures caused by incorrect or incomplete information.

4. Prohibited Items

Customers must not send items prohibited by applicable laws or courier regulations, including but not limited to:

• Hazardous or explosive materials
• Illegal goods
• Narcotics or controlled substances
• Firearms and ammunition
• Currency where prohibited
• Perishable goods, unless specifically accepted
• Any item restricted by government authorities or courier partners

Shipments containing prohibited items may be rejected, returned, or reported to the relevant authorities.

5. Packaging Responsibility

Customers are responsible for ensuring that all shipments are properly packed and labeled to prevent damage during transportation. Saikrupa Enterprises is not responsible for damage resulting from inadequate packaging.

6. Delivery Time

Delivery timelines provided are estimates and may vary due to weather conditions, transportation disruptions, customs clearance, public holidays, remote delivery locations, or other circumstances beyond our control.

7. Shipment Tracking

Tracking information is provided based on updates received from courier partners. While we strive to provide accurate and timely updates, occasional delays in tracking information may occur.

8. Loss or Damage

In the unlikely event of loss or damage, claims must be reported within the timeframe specified by the respective courier partner. Compensation, if applicable, will be subject to the courier partner's policies and applicable terms.

9. Charges and Payments

All shipping charges, taxes, duties, and additional service fees must be paid as agreed at the time of booking. International shipments may be subject to customs duties and taxes payable by the receiver unless otherwise specified.

10. Cancellations

Shipment cancellations may be accepted only before the shipment has been picked up or processed. Once the shipment is in transit, cancellation may not be possible.

11. Limitation of Liability

Saikrupa Enterprises shall not be liable for delays, losses, or damages caused by events beyond our reasonable control, including natural disasters, government actions, customs inspections, transportation disruptions, strikes, or force majeure events.

12. Privacy

Customer information is collected and used solely for processing shipments, providing customer support, and complying with legal obligations. Please refer to our Privacy Policy for more details.

13. Changes to Terms

Saikrupa Enterprises reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on our website.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.